Terms and Conditions
Cancellations, Order Adjustments, and Dissatisfaction
If you need to cancel your order, please contact us no later than 1pm EST on Wednesday. Cancellations requested by this time will be issued store credit for the full original order amount. Cancellations requested after 1pm EST on Wednesday will be subject to a 50% restocking fee and the remaining balance will be issued in store credit. Store credit issued for cancellations expire 90 days from issuance.
Dished orders ingredients from its suppliers in advance based on order quantities at the time of menu closing (12pm on Tuesday). If you would like to adjust your order after submitting it, please contact us at firstname.lastname@example.org. Approval of order adjustments are at the sole discretion of Dished and may be based on ingredient procurement and/or production status.
If you are dissatisfied with a meal or meal ingredient for any reason, please contact us at email@example.com within four (4) days of the date you received the meal. Depending on the circumstances, we may, at our sole discretion, replace the meal or meal ingredient at our expense, provide you a full or partial refund of the purchase price for that meal or meal ingredient, or provide you with store credit for that meal or meal ingredient.
We may require the return or photographic documentation of any meal or meal ingredient that you are dissatisfied with before we provide you a refund, replacement or credit.
Deliveries and Store Pickup
Our food is not packed in insulated liners or gel packs and needs to remain at a temperature less than 40° F to maintain food safety. If you will not be at home at the time of delivery, provide us with alternate instructions. You may provide alternate delivery instructions at checkout, such as requesting that your driver place the order in a provided cooler with provided ice packs, or the delivery be left with a doorman or neighbor or a garage code can be provided for the food to be placed in a refrigerator. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.
If there is no one to receive the delivery and no alternate instructions were provided, the order will be taken back to our kitchen at 5860 Bigger Rd. Kettering, 45440 where you can pick during our open business hours.
In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. If timely delivery of your order is not feasible, we will contact you directly.
When pickup is selected at time of order, the customer is responsible for retrieving their food from our commercial kitchen. Orders are available for pickup on Sundays 3-7pm and Mondays 12-6pm AFTER the menu closes, unless otherwise noted or communicated. If you are unable to make these time frames work, please contact us at firstname.lastname@example.org prior to placing your order to inquire about alternate accommodations. All reasonable efforts will be made to accommodate a different pickup time.
In the event you miss the pickup window to retrieve your order, contact us at email@example.com to schedule a different pickup time. Orders must be picked up no later than 4pm Wednesday. All reasonable efforts will be made to accommodate a different pickup time by then. After that time, the food will be discarded and we will not issue refunds or credits. In the event cash on delivery (COD) was the selected payment method on the unretrieved order, we reserve the right to require payment in full at time of order on any future orders.
Safe Food Handling
Once an order is released (picked up or delivered) from Dished, we are no longer responsible for the safe handling of the food. The customer is responsible for safely handling all items in accordance with the U.S. Department of Agriculture’s (“USDA”) guidance (see below). Please inspect all the items you receive from us for any damage or other issues upon pickup or delivery. In addition, you are solely responsible for determining the freshness of the products you receive. In the unlikely event that the product in your order is not suitable for consumption, contact us at firstname.lastname@example.org and hold onto the item until an agreeable solution is mutually reached.
To maintain the quality and integrity of the products, we recommend that you immediately refrigerate all perishable items upon delivery and follow the USDA’s instructions on refrigeration and food safety, which can be found here. We recommend that you follow the USDA’s instructions on safe food handling, which can be found here. We also recommend that you use a food thermometer to ensure that all meat, poultry, seafood and other applicable items are cooked to the USDA’s recommended internal temperatures, which can be found here. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. In addition, pregnant women, young children, the elderly and individuals with compromised immune systems should follow the U.S. Food and Drug Administration’s recommendations on food consumption for at-risk groups, which can be found here.